Employees of Info Systems Limited who will be assigned the task of undertaking various duties in this project will work directly under the chief executive officer and the manager of The Big Mall as a way of ensuring that the finally developed firm will be able to meet all the requirements of the firm. Info Systems Limited, a local IT support company in Canberra, will undertake the projec This firm will also be responsible for provision of information on how they desire the system to look like, and the kind of information that should be available to the customers at the Kiosks on demand. The Big Mall is the client in this project and the chief financier in this project. To do this successfully, there is need to have the required technical resources, including human resource, which will help in ensuring that this project is a success. The focus of this project is to provide new Information Kiosks for the Big Mall in Canberra to help it meet the needs of its customers. Installing Information Kiosks around the mall can help in ensuring that this firm offers its customers relevant information at any time when they need it. One of the ways of ensuring that customers remain constantly satisfied is by ensuring that they are constantly informed over issues they consider relevant in their purchasing process and post purchase activities. To achieve this, the management must make an effort to ensure that the firm adopts emerging technologies, which can help improve its service delivery and customer experience.
This means that the management has to find a way of offering continuous satisfaction to the customers through improved service delivery.
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